The system outage has been fully resolved.
The issue was caused by a specific Jasper report format (Thermal_80mm-71) that was consuming unusually high server resources.
We have fixed the report. The system is now stable, and all services are functioning normally for affected users.
Dec 04, 21:30 IST
Resolved
The system outage has been fully resolved.
The issue was caused by a specific Jasper report format (Thermal_80mm-71) that was consuming unusually high server resources.
We have fixed the report. The system is now stable, and all services are functioning normally for affected users.
Dec 04, 21:30 IST
Monitoring
The fix has been deployed and system performance has returned to normal.
We will continue to monitor performance closely to ensure stability.
Dec 04, 21:10 IST
Identified
The root cause has been identified as high resource consumption triggered by a Jasper report format (Thermal_80mm-71).
Our team is checking the report format and implementing a permanent fix.
Dec 04, 21:05 IST
Investigating
Update - We implemented an alternate solution and system is up now. We are investigating root cause and will keep posting update.
Dec 04, 17:18 IST
Investigating
We are currently investigating service disruption impacting multiple users.
Updates will be provided within the next 15 minutes or earlier if available.
Dec 04, 17:06 IST